Privacy Policy —
jezzbazz Data Protection

jezzbazz collects personal data from you in several ways: directly when you register an account, make a deposit or withdrawal, contact our support team, or participate in a promotion; automatically when you browse or interact with the platform; and occasionally from third-party sources such as payment processors and identity verification providers. Below is a detailed breakdown of the categories of personal data we collect.

Account Registration Data

When you create a jezzbazz account, we collect your full legal name, date of birth, email address, residential address (including city and postal code in Bangladesh), chosen username, and your preferred Bangladeshi payment method and associated mobile number or bank account number. This data is required to create and maintain your account and cannot be withheld without preventing registration.

Identity Verification Data

As part of our KYC (Know Your Customer) compliance process, we may collect copies of government-issued identity documents including your Bangladesh National Identity Card (NID), passport, or a recent utility bill. These documents are used solely for age verification, identity confirmation, and fraud prevention purposes.

Financial and Transaction Data

We collect records of all deposits, withdrawals, wagers, bonus credits, and balance adjustments made on your jezzbazz account. For payment processing, we collect your bKash, Nagad, Rocket, Upay, or bank account details as provided during the cashier process. We do not store full card numbers or mobile banking PINs on our servers.

Usage and Behavioural Data

When you interact with the jezzbazz platform, we automatically collect data about your activity, including the games you play, the time and duration of your sessions, your betting history, the device type and operating system you use, your browser type and version, your approximate geographic location (derived from your IP address), and the pages or features you access within the platform.

Communications Data

If you contact our support team via email at support@jezzbazz, we retain a record of the correspondence, including the content of your message, your email address, the date and time of the communication, and any attachments or screenshots you provide. This data is used to resolve your query and improve service quality.

jezzbazz uses the personal data we collect for the following specific and lawful purposes. We do not use your data for any purpose not listed below without first obtaining your explicit consent or unless required by law.

Purpose	Data Used	Legal Basis
Account creation and management	Registration data, identity data	Contractual necessity
Processing deposits and withdrawals	Financial and transaction data	Contractual necessity
Age and identity verification (KYC)	Identity documents, date of birth	Legal obligation
Fraud prevention and security monitoring	Usage data, transaction data, IP address	Legitimate interest
Anti-money laundering (AML) checks	Financial data, identity data	Legal obligation
Customer support and dispute resolution	Communications data, account data	Contractual necessity
Responsible gaming monitoring	Behavioural data, betting history	Legitimate interest
Platform performance and improvement	Usage data, device data	Legitimate interest
Promotional communications (opted-in players)	Email address, preferences	Consent

Marketing Communications

jezzbazz will only send promotional emails, bonus notifications, and seasonal offers (including Eid specials, Pohela Boishakh promotions, and BPL cricket season offers) to players who have explicitly opted in to marketing communications during registration or via their account settings. You may withdraw your consent at any time by updating your communication preferences within your account or by writing to support@jezzbazz.

Responsible Gaming Monitoring

We use automated systems to analyse player behaviour patterns that may indicate problem gambling, including unusually rapid session frequency, large loss chasing, or extended uninterrupted play. Where such patterns are detected, jezzbazz may proactively contact you with responsible gaming information or temporarily restrict certain account features for your protection. This use of your data serves your best interests and those of our platform's integrity.

jezzbazz does not sell, rent, or otherwise transfer your personal data to any third party for commercial or marketing purposes. We may share your data only in the limited circumstances described below, and always under strict contractual or legal obligations that require the recipient to protect your data.

Payment Processing Partners

To process your deposits and withdrawals, jezzbazz shares the minimum necessary financial data with our authorised payment processing partners including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank. These partners act as independent data processors and are bound by their own privacy and security obligations. jezzbazz is not responsible for the privacy practices of these external financial institutions once data has been transmitted to them for transaction processing.

Game Technology Providers

jezzbazz integrates casino and sports betting products from third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe. To deliver these games within your session, limited technical data (such as your account session token and game history) is shared with the relevant provider. This data is used exclusively to render game content and maintain game-state continuity. Game providers do not receive your name, address, or payment details.

Identity Verification Services

For KYC compliance, jezzbazz may use third-party identity verification services to validate your identity documents. These services receive your name, date of birth, and a copy of your identity document for the sole purpose of verification. Verification data is not retained by these services beyond the period required to complete the check.

Regulatory and Legal Disclosure

jezzbazz may disclose your personal data to law enforcement agencies, financial regulators, or other competent authorities where required by applicable law, court order, or legal process. We will only disclose the minimum data necessary to satisfy the legal obligation and will, where permitted by law, notify you of such disclosure in advance.

Business Transfers

In the event that jezzbazz undergoes a merger, acquisition, asset sale, or restructuring, your personal data may be transferred to the acquiring entity as part of that transaction. In such cases, you will be notified by email to your registered address prior to your data being transferred and your continued use of the platform will constitute acceptance of the new privacy arrangements.

jezzbazz uses cookies and similar tracking technologies to operate the platform, remember your preferences, monitor session security, and improve the overall quality of your experience. By continuing to use the jezzbazz website after being informed of our cookie use, you consent to cookies being placed on your device in accordance with this policy.

Types of Cookies We Use

Cookie Type	Purpose	Retention
Essential Cookies	Required for the platform to function. Maintain your login session, remember your language setting, and secure your account against cross-site request forgery (CSRF).	Session / up to 24 hours
Functional Cookies	Remember your preferences such as preferred game category, display settings, and responsible gaming tool configurations so you do not need to re-enter them on each visit.	Up to 90 days
Analytics Cookies	Collect aggregated, anonymised data about page views, session duration, and feature usage to help us understand how players navigate jezzbazz and identify areas for improvement.	Up to 13 months
Security Cookies	Support our fraud detection systems by monitoring login patterns, device fingerprints, and IP addresses for anomalous activity that may indicate unauthorised account access.	Up to 30 days

Managing Your Cookie Preferences

You can manage or disable non-essential cookies at any time by adjusting the settings in your web browser. Most modern browsers allow you to block third-party cookies, clear all cookies on exit, or be notified before a cookie is placed. Please note that disabling essential cookies will impair the functionality of the jezzbazz platform and may prevent you from logging into your account or completing transactions.

For guidance on managing cookies in your specific browser, refer to the help documentation provided by your browser vendor. jezzbazz does not control cookie behaviour within third-party browser environments.

No Third-Party Advertising Cookies

jezzbazz does not currently use third-party advertising networks or retargeting cookies. We do not place advertising pixels from social media platforms or ad exchanges on our platform pages. Any cookies placed by embedded game providers are strictly functional in nature and are governed by the respective provider's own privacy policy.

The security of your personal data is of paramount importance to jezzbazz. We implement a layered, defence-in-depth security architecture designed to prevent unauthorised access, accidental loss, alteration, or disclosure of player data.

Technical Security Measures

• All data transmitted between your browser and jezzbazz is encrypted using Transport Layer Security (TLS 1.2 or higher), indicated by the padlock icon in your browser's address bar.
• Player passwords are stored using industry-standard one-way hashing algorithms. jezzbazz staff cannot view your password in plain text under any circumstance.
• Financial data, identity documents, and KYC files are stored in isolated, access-controlled environments separate from general platform databases.
• Our infrastructure undergoes regular penetration testing and vulnerability assessments conducted by independent security professionals.
• Automated intrusion detection systems monitor platform traffic in real time and trigger alerts for anomalous access patterns.

Organisational Security Measures

• Access to personal data is restricted to jezzbazz employees and contractors who have a direct operational need to process that data, governed by a formal role-based access control (RBAC) policy.
• All staff with access to player data undergo mandatory privacy and security training at least once per year.
• All third-party service providers who process player data on our behalf are contractually required to maintain security standards equivalent to or greater than those described in this policy.

Data Breach Response

In the event of a personal data breach that is likely to result in a risk to your rights or freedoms, jezzbazz will notify affected players by email to their registered address without undue delay and, in any event, within 72 hours of becoming aware of the breach. The notification will describe the nature of the breach, the categories of data affected, the likely consequences, and the measures we are taking to address it. If you suspect that your jezzbazz account has been compromised, contact support@jezzbazz immediately.

jezzbazz retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or for as long as we are required to retain it by applicable law. The retention periods below apply from the date the relevant data category was last updated or the relevant relationship ended.

Data Category	Retention Period	Reason
Account registration data	5 years after account closure	AML compliance and dispute resolution
Identity verification (KYC) documents	5 years after account closure	Legal and regulatory obligation
Financial and transaction records	7 years after transaction date	Financial record-keeping obligation
Customer support communications	3 years after case closure	Dispute resolution and quality assurance
Betting and gaming history	5 years after account closure	Responsible gaming monitoring and compliance
Marketing consent records	3 years after consent withdrawn	Proof of consent for regulatory purposes
Session and analytics data (anonymised)	13 months on a rolling basis	Platform performance improvement

Upon expiry of the applicable retention period, jezzbazz will either securely delete your personal data or anonymise it so that it can no longer be attributed to you. Anonymised data may be retained indefinitely for statistical and analytical purposes without further notice.

If you request deletion of your account and personal data before the applicable retention period has elapsed, jezzbazz will delete all data that we are not legally required to retain and will restrict processing of any data we must legally retain to only those purposes that justify the ongoing retention.

As a player registered on jezzbazz, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at support@jezzbazz with the subject line "Privacy Rights Request" and include your registered email address and a description of the right you wish to exercise. We will respond to all verified requests within 30 days.

• Right of Access: You have the right to request a copy of all personal data that jezzbazz holds about you. We will provide this in a commonly used, machine-readable format where technically feasible.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
• Right to Erasure ("Right to be Forgotten"): You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to any legal retention obligations that override this right.
• Right to Restriction of Processing: You may ask jezzbazz to restrict the processing of your personal data in certain circumstances, such as while a dispute regarding the accuracy of your data is being resolved.
• Right to Data Portability: Where your data is processed on the basis of your consent or contractual necessity, you have the right to receive your personal data in a structured, portable format and to have it transmitted directly to another controller where technically feasible.
• Right to Object: You have the right to object to jezzbazz processing your personal data on the basis of our legitimate interest, including for direct marketing purposes. Once you object to marketing, we will cease all marketing communications to you promptly.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., receiving promotional emails), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

Minor Players

jezzbazz does not knowingly collect personal data from individuals under the age of 18. If we become aware that we have inadvertently collected data from a person under 18, we will delete that data immediately and close the associated account. Parents or guardians who believe their child has registered on jezzbazz should contact us immediately at support@jezzbazz.

Updates to This Policy

jezzbazz may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform functionality. Where material changes are made, we will notify registered players by email to their registered address at least 14 days before the updated policy takes effect. The effective date at the top of this document will always reflect the date of the most recent revision.

Your continued use of the jezzbazz platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree to the updated policy, you should cease using the platform and request account closure before the effective date.

Contacting Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which jezzbazz handles your personal data, please contact our privacy team using the details below. We take all privacy enquiries seriously and aim to resolve them within two business days of receipt.

Email: support@jezzbazz
Subject line: Privacy Policy Enquiry
Response time: Within 2 business days (Bangladesh Standard Time, UTC+6)